Confluence is knowledge base software that gives teams quick and easy access to solutions. But, even though all internal databases have the same basic. Translate very simple knowledge base into your language. Share it tips with fellow it pros in one central location. The 20 best help desk apps and knowledge base tools for. The free version of proprofs knowledge base comes with unlimited knowledge bases, making it an easily scalable km solution.
Document360 is a versatile knowledge base software that can help your team in creating. Heroic knowledge base plugin is a powerful plugin for knowledge base website. Top 10 free database software for windows database software are those kinds of software which let you manage and organize your data on your computer system or pc. Airtable is cloud based database software that comes with features such as data tables for capturing and displaying information, user permissions for managing the database, and file storage and sharing capabilities with document history tracking. Openkm is free and open source document management software that can help you. Our software lets you sort and organize your data completely free of charge and our cloudbased solution means that you access all of your knowledge bases 247. Application to electric vehicles inwheel motor conference paper pdf available september 2015 with 938.
Publish and manage articles, white papers, user manuals. Free 120day trial book a demo no credit card required. However, open source knowledge base software may or may not be free of charge. Deep product education one step at a time simply put together short, informative posts that. Very simple knowledge base has been translated into 5 locales.
Highly visual is the primary reason people pick notion over the competition. This plugin works with most premium and free wordpress themes and its a great options if you dont want. Zendesk guide provides a simple yet powerful system for creating and managing your companys knowledge base content. It empowers your customers with selfhelp and enables them to resolve queries on their own without reaching out to. Simple create and manage an entire knowledgebase using your favorite text editor. A knowledge base consists of an online library filled with guides, tutorials, and answers to common customer questions about a businesss products or services.
Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organization. From simple faq sites to enterprise integration, this software is. A knowledge base lets companies answer common questions before theyre asked. Document360 helps your team create, collaborate, and publish. Externally, use these systems to create selfservice knowledge bases such as. Also known as foss free and open source software, software. It is a structured wiki, typically used to run a project development space, a. Fully customizable free knowledge base software, flowlu offers exceptionally powerful tools to create fully customizable knowledge bases. Simple yet powerful proprofs knowledge base software is designed to help businesses create documentation, knowledge base, help sites, faqs, user manuals, user guides and more. Phpkb is an open source knowledge base software that can be pretty much anything you want it to be. There are dozens of free internal knowledge base software providers out there.
As the name suggests, you can prepare a faq database using this freeware. Say so long to hunting through email and sticky notes to find that allimportant howto just add critical info to the knowledge base and share with your fellow it pros. Much like the help menu in your favorite programs, a knowledge base is where you publish documentation. Zim is a free, opensource standalone wiki based on python and gtk with a wysiwyg editor. Create a worldclass documentation site in 30 seconds. A knowledge base is a selfserve online library of information about a product, service, department, or topic. Serving everyone, from startups to enterprises we are proud to be able to deliver instant. A free trial of knowledge base software gives customers the autonomy they crave, but it also gives your support team a major gift. Top open source knowledge base solutions knowledgeowl. Access and retrieval of critical information has never been easier, thanks to the open source knowledge base software bitrix24 provides.
If youre using wordpress, its easy enough to find free knowledge base solutions as plugins one of the most popular options is the wp knowledge base plugin. Thank you to the translators for their contributions. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a. Although we had to get certain features customized according to our needs but their support team exceeded our expectations. Heres a quick guide for you to learn what is a knowledge base. A simple knowledge base software architecture for industrial electrical machine design. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and. A knowledge base software equips you with the right tools to build online documentation, guides, manuals, faqs, and other types of knowledge bases for your product, service, or organization. This check verified basic knowledge management capabilities and.
The faq can be added by entering name, email, category, question, answer, keywords, and link to faq. A free trial of knowledge base software gives customers the autonomy they want. The solution to this problem is simple create an online knowledge base. What are good examples of knowledge base software for. With spiceworks knowledge base, you can curate content by bookmarking articles from the rest of the spiceworks community and search your teams bookmarks. Easy knowledge base the free knowledge base software. With a knowledge base full of easilysolved issues, your reps can quickly guide customers to the right content. Customer independence means your chat team can work on bigger. Knowledge is every companys primary competitive advantage which is born of experience and unique insight and one should be extra cautious while choosing a tool for building a knowledge repository. Other than that, you can add attachments, comments, glossary items, etc. The purpose of knowledge base software is to allow you to host your knowledge base corporate wiki in one centralized hub. Reduce your support volume and increase satisfaction with a 247 selfserve knowledge base.
Document360 knowledge base software that scales with. Both your customers, and employees can now access information within seconds. Notion, org mode for emacs, and zotero are probably your best bets out of the 23 options considered. That customer independence gives your employees more time to work on bigger projects.
Search in knowledge base information is only valuable when you have it at hand thats why weve developed a fast and convenient search bar for our knowledge base software. Discover five great, free knowledge management solutions for small and. Simple from the moment you download, to the moment you onboard your team. The purpose of knowledge base software is to allow you to host your. Discover a hasslefree way to share knowledge with your team with slites.
Knowledge base builder knowledge base software phpjabbers. The top 10 free and open source knowledge management software. Our software lets you sort and organize your data completely free of charge and our cloud based solution means that you access all of your knowledge bases 247. With spiceworks free knowledge base kb software, youll be able to. Im the founder of weve helped thousands of companies create the perfect knowledge base, including customers like from big name brands incl. It reduces the need for customer support, improves staff productivity, and eliminates time wasted searching for information. Logicaldoc ce is 100% free software and is packaged with an open source database.
For example, proprofs offers free versions of its help desk and live chat software, which can be bundled with the free knowledge base software for an integrated customer service package. Knowledgebase software is software that enables creating, publishing and maintaining a database used for knowledge sharing, known as a knowledge base. Top 10 free database software for windows wondershare. Pdf a simple knowledge base software architecture for. The data in your knowledge base can come from anywhere. Raneto is an open source knowledgebase platform that uses static markdown files to power your knowledgebase. Easy knowledge base is the free knowledge base software that gives you the ability to create unlimited articles and categories to help you help your customers find the answers they are.1571 812 764 109 288 814 1225 1044 131 1070 617 1308 530 1345 1332 1061 1113 867 1070 1216 1329 814 1233 933 459 283 558 497 15 247 733 930 674 903 565 482 1418 449 1376